Five Star Concreting
Five Star Concreting respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website.
Who We Are
Five Star Concreting provides residential and commercial concreting services across Wollongong, Shellharbour, Kiama, and surrounding areas.
Website:
https://fivestarconcreting.com.au
Information We Collect
We may collect personal information when you interact with our website, including:
• Name
• Phone number
• Email address
• Address or project location
• Details about your concreting project
• Information submitted through forms or enquiries
We may also automatically collect technical information such as:
• IP address
• Device type
• Browser type
• Pages visited
• Time spent on pages
• Referral source (such as Google or social media)
This information helps us improve the website and respond to enquiries.
How We Use Your Information
We collect and use personal information to:
• Respond to enquiries and provide quotes
• Contact you regarding your project
• Provide services requested by you
• Improve website performance and user experience
• Analyse marketing performance and advertising campaigns
• Prevent spam, fraud, or misuse of the website
We only collect information that is reasonably necessary to provide our services.
Advertising & Tracking Technologies
Our website may use tracking technologies and third-party services including:
• Google Ads
• Google Analytics
• Meta (Facebook) Pixel
• Website analytics and marketing tools
These tools help us understand how visitors interact with our website and measure the effectiveness of our advertising campaigns.
These services may collect information such as:
• Pages visited
• Actions taken on the website
• Device and browser information
• Approximate geographic location
This data is generally anonymous and used for marketing optimisation.
You can learn more about how Google uses data here:
https://policies.google.com/technologies/ads
You can opt out of personalised advertising here:
https://adssettings.google.com
Cookies
Our website uses cookies to improve functionality and user experience.
Cookies may be used to:
• Remember your preferences
• Measure website traffic
• Improve website performance
• Track marketing performance
You can disable cookies through your browser settings, although some parts of the website may not function properly.
Embedded Content
Pages on this website may include embedded content such as videos, maps, or images from other websites.
Embedded content behaves the same way as if you visited the external website directly. These websites may collect data about you, use cookies, and monitor your interaction with that content.
Data Sharing
We do not sell, rent, or trade your personal information.
However, information may be shared with trusted third-party services that help operate our website and marketing activities, such as:
• Website hosting providers
• Marketing platforms (Google Ads, Meta Ads)
• Analytics tools
• Spam detection services
These providers are required to handle data securely.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as necessary to:
• Respond to enquiries
• Provide services
• Maintain business records
• Meet legal obligations
Your Rights
Under Australian privacy laws, you have the right to:
• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data where appropriate
To make a request, please contact us using the details on our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact Five Star Concreting through the contact details listed on our website.